Thank you for shopping with Kinzie Foods We take care to ensure that your experience.Below is our policy regarading refunds for damaged or defective Products.

WHAT QUALIES FOR A REFUND

• You may request a refund if the item(s) you received are damaged, defective, or incorrect.
• Please notify us within 7 days of delivery, furnishing a photo and description of the issue, along with order details / proof of purchase.
• Examples include broken packaging, spoiled food, missing parts, or other clear defects.

WHAT DOES NOT QUALIFY

• Normal wear and tear, damage due to mishandling after delivery, or changes due to personal preference.
• Items returned without required proof (photo, order number) may not be eligible.

RETURN SHIPPING & HANDLING

• If the item is confirmed damaged or defective, we will cover the return shipping cost.
• Return instructions will be provided when you contact us.

REPLACEMENT OPTION

• In some cases, you may choose to receive a replacement instead of a refund, depending on availability.

REFUND PROCESS & TIME FRAME

• Once we receive your request and inspect the product, we aim to process approved refunds to your original payment method within 10 business days.
• If the original payment method is unavailable, we will work with you for an alternative option.

CONTACT US

• To begin a return, please email us at info@kinziefoods.com with your order number, photos of the damage / defect, and your preferred remedy (replacement or refund).
• Our team will review within 1–2 business days and guide you through the next steps.